Billing Terms and Conditions
Home Lighters Payment Policy
1. Accepted Payment Methods
At Home Lighters, we offer secure and convenient payment options to make your shopping experience as seamless as possible. We currently accept:
-
Credit and Debit Cards: Visa, MasterCard, American Express, UnionPay
-
PayPal
-
Apple Pay, Google Pay and Shop Pay
-
Bank Transfer (for bulk or custom orders by request)
All payments are processed in Australian Dollars (AUD $).
2. Payment Processing
-
Payment must be completed at the time of purchase.
-
Orders will not be prepared or shipped until full payment has been received.
-
If a payment is declined or fails, the order will not be confirmed or dispatched.
3. Pricing and Currency
-
All prices listed on the Home Lighters website are shown in Australian Dollars (AUD $).
-
Prices may change without prior notice.
-
Any applicable taxes or shipping fees will be clearly displayed at checkout.
4. Secure Payment Processing
Home Lighters uses SSL encryption and trusted payment gateways to ensure your personal and payment information is protected.
-
We do not store your credit card or payment details.
-
All transactions are processed securely through third-party payment providers.
5. Refunds and Chargebacks
-
Refunds are handled in line with our Returns and Refunds Policy.
-
If you experience any issues with your order or payment, please contact us before initiating a chargeback.
-
Unauthorised chargebacks will be disputed.
6. Fraud Prevention
Home Lighters reserves the right to:
-
Cancel or hold any order suspected of fraudulent or unauthorised activity
-
Request additional verification for high-value or unusual transactions
This policy helps protect both our customers and our business.
7. Contact Us
Store Name: Home Lighters
Address: 166 Epping Road Lane Cove West NSW 2066
Email: support@homelighters.com
Phone: +61288805761
Customer Service Hours: Monday to Friday, 9:00 am – 5:00 pm (AEST)
We aim to respond to all enquiries within 1 business day.