Shipping policy

Home Lighters Shipping Policy

At Home Lighters, we aim to make your shopping experience simple, reliable, and transparent. That includes clear information about how and when your order will arrive.

Shipping Locations

We currently ship Australia-wide.

All orders are dispatched from our Australian fulfilment centres.

Delivery Timeframes

Here’s what to expect once you place an order:

Order cut-off time: 5:00 pm AEST. Orders placed after this will be processed the following business day.
Handling time: 1 to 2 business days (Monday to Friday).
Transit time: 4 to 8 business days (Monday to Friday).
Estimated delivery window: 5 to 10 business days total.

Please note, delays can occasionally occur due to high demand, public holidays, or courier disruptions. If this happens, we’ll keep you updated.

Carrier Services

We partner with trusted Australian couriers to ensure safe and efficient delivery, including:

Australia Post
StarTrack
Aramex Australia
CouriersPlease
Toll

Shipping Costs

Free shipping: We offer free standard shipping on all orders Australia-wide. No minimum spend required.

Delivery Issues

If you experience any issues with your delivery, such as delays or lost packages, please contact us at support@homelighters.com and we’ll assist promptly. We’ll work directly with the courier to sort things out.